Whether you own a business or home, keeping it safe is critical. But sometimes even the most vigilant safety measures aren't enough to keep out intruders. I own a small food store in my neighborhood. I didn't use a security system or camera to monitor my store. Instead, I relied on my employees and other businesses to keep an eye out for crime. But one night after closing time, someone broke into my store and stole money and many other items. Because I didn't have a security camera or alarm in place, the police couldn't take immediate action to apprehend the thief. I learned a valuable lesson that night. I took action and had a security system installed on the premises. It was the best decision I ever made. My blog offers tips on how to keep your company or home safe. Remember, safety should always be first.
Much of the success you experience when working as a security guard for a company like A P I Security depends on your ability to communicate with members of the public. Given that you'll often be talking with people when they're upset — perhaps they've been assaulted in an area that you patrol or perhaps you've detained them — it's important that you keep the situation under control. To this end, you shouldn't shy away from giving clear verbal commands to people who are behaving in a manner that isn't conducive to calming down the situation, or that may even be threatening to you. Here are some things you can feel confident saying.
"Please Lower Your Voice"
It's easy for someone who is upset to raise his or her voice, but people don't need to shout to explain their situation. If someone is speaking too loudly, there's nothing wrong will asking him or her to speak in a quieter tone. This isn't just beneficial for you — having someone who is upset speak more quietly can help to diffuse the situation instead of escalate it. When one person is yelling, others will often raise their voices, and you may soon be dealing with a mob of people shouting. Asking someone to speak more quietly in a calm voice can be an effective tool for you.
"Please Stay Over There"
In the course of your investigations, you may often come across people with conflicting stories. You'll need to get both sides of the story, but having the people talk to you at the same time can be chaotic and often lead to increased tensions on both sides. One of the steps you'll likely learn in your training is to separate people so you can speak to people individually, but you may sometimes find that one person is approaching you or the other party. In this scenario, it's effective to politely ask him or her to remain in a specific area and remind that you'll be speaking to him or her shortly.
"Please Calm Down"
While you may not want to stifle someone who has just gone through a traumatic experience, you have every right to tell someone to calm down if he or she is acting in an aggressive or confrontational manner. Whether it's through the use of certain words or an aggressive use of body language, take charge of the situation and de-escalate it by telling people to calm down. Doing so can help to make the entire situation and conversation easier for everyone.
Share24 February 2017
